Process Improvement - What is it and What it looks like for Small and Medium-Sized BusinessesYou may have heard the term "Process Improvement" and are wondering if you as a small business owner need to be doing it. Process Improvemen...

Flow Charts - The Power of Mapping a ProcessYou may have heard of flow charts, or maybe you haven't. Flow charts are an important tool for all businesses because they are a visual repr...

Does Efficiency Mean Grief or Relief? If someone were to tell you that you need to, "be more efficient," what comes up? My reaction is that I need to work quicker and take less b...

Measurement is KeyI once got a ride from a friend whose speedometer didn’t work... I asked him, “How do you know if you’re breaking the speed limit,” as he dr...